FAQs

Our daily delivery service is temporarily unavailable but don’t worry, big things are coming. Watch this space!

We can however accommodate local delivery for orders over 100+ cookies. For more information, please email us at info@getchunky.com.au

Absolutely! You can place your order online and select which store you’d like to collect it from. Pick up can be any time between 10am-9:30pm. In the notes section of your order, please specify what time you’d like to collect your order and we’ll make sure to have it packed and ready to go!

Once you have downloaded our loyalty app from the App Store or Google Play Store, just scan your phone at the counter in store before each transaction and turn your loyalty points into FREE COOKIES. *Loyalty points can only be added and redeemed for in store purchases only. Loyalty points cannot be added or redeemed for online purchases.

A minimum of 48 hours notice is required for all cancellations in order to receive a full refund. As we have over a dozen flavours and provide the option of customizing your own boxes, we require this amount of time to prepare all the cookies.

If orders are cancelled within this 48 hour window, your order would have already been prepped and will be non refundable.

Please see our T&C’s 

You can view our terms & conditions here

STORING

Room temp: Keep stored in an airtight container for up to 4 days

Freezer: Keep in an airtight container for up to 2 months

HEATING

Room temp: Preheat oven to 150 degrees Celsius and reheat for 2 minutes OR microwave for 10-12 seconds

Frozen: Preheat oven to 150 degrees Celsius & bake for 11-13 minutes

Unfortunately our cookies are not available for wholesale or resale.

We unfortunately do not have a breakdown of the nutritional information of each cookie as our cookie flavours are constantly changing. It’s probably best you don’t know the calories…#YOLO.

Yes, we do but while we do take every precaution to avoid cross contamination, all of our cookies are prepared and displayed in the same area so our vegan/dairy free cookie may contain traces of dairy. If you have any concerns, please email our team for more information info@getchunky.com.au

Yes, we do but while we do take every precaution to avoid cross contamination, all of our cookies are prepared and displayed in the same area so our gluten friendly cookie may contain traces of gluten. If you have any concerns, please email our team for more information info@getchunky.com.au

We do not take reservations as our shops have limited seating.

You certainly can! They are available in store and can also be purchased online for delivery. Please note, gift vouchers are not digital and can only be redeemed in store.

It sure is. We have done all the hard work to ensure that you can dig in without a worry!

Not at the moment as we are in the process of changing our cookie cake design but they will be available very soon.

Yes, our cookies may contain nuts or traces of nuts. Please email our team if you have any concerns or would like more information at info@getchunky.com.au 

Yes, online orders require a minimum of 6 cookies.

We have boxes that can fit 1-25 cookies so the choice is up to you!

Absolutely! Please email our team for more information at info@getchunky.com.au

Unfortunately, our cookies are not Halal.