FREQUENTLY ASKED QUESTIONS

Do you deliver?

Yes we do! We now offer ZERO CONTACT delivery all around Perth, 7 days a week! Please note that we are unable to offer time specific deliveries. Orders are delivered between 10am-6pm. If you require your order for a specific time, we recommend collecting your order in store. Both of our locations are open 7 days a week from 10am-late.

Why can’t I get same day delivery?

We wanted to give all you cookie monsters the choice of customizing your own orders which means we need to prepare over a dozen flavours of cookies each day to make sure that all orders are fulfilled. Not only that but our cookies also need to rest for 24 hours before baking. You can’t rush perfection!

Where do you deliver?

We cover a whopping 40km radius around Perth from our East Victoria Park store. If you are outside of our delivery radius, we have two locations that are open 7 days a week from 10am-late.

What time do you deliver?

All orders are delivered between 10am-6pm. Please note that we are unable to offer time specific deliveries. If you require your order for a specific time, we would recommend collecting your order from one of our stores. (Mt Lawley or East Vic Park) Both locations are open 7 days a week from 10am-9pm

How do I earn points on the Get Chunky loyalty app?

Once you have downloaded our loyalty app from the App store or Google store, just scan your phone at the counter in store before each transaction and turn your loyalty points into FREE COOKIES. *Loyalty points can only be added and redeemed for in store purchases only. Loyalty points cannot be added or redeemed for online purchases.

What is your cancellation/ refund policy?

A minimum of 48 hours notice is required for all cancellations in order to receive a full refund. As we have over a dozen flavours and provide the option of customizing your own boxes, we require this amount of time to prepare all the cookies.

If orders are cancelled within this 48 hour window, your order would have already been prepped and will be non refundable.

Please see our T&C’s 

Do you have any terms & conditions

You can view our terms & conditions here

How do I store/ reheat my cookies?

STORING

Room temp: Keep stored in an airtight container for up to 4 days

Freezer: Keep in an airtight container for up to 2 months

HEATING

Room temp: Preheat oven to 150 degrees Celsius and reheat for 2 minutes OR microwave for 10-12 seconds

Frozen: Preheat oven to 150 degrees Celsius & bake for 11-13 minutes

Do you wholesale?

Unfortunately our cookies are not available for wholesale or resale.

Do you have the nutritional information for your cookies?

No sorry we don’t have a breakdown as our cookie flavours are constantly changing. It’s probably best you don’t know the calories. #YOLO.

Do you have vegan/Dairy free options?

Yes we do but while we do take every precaution to avoid cross contamination, all our cookies are prepared and displayed in the same area so our vegan/dairy free cookie may contain traces of dairy. If you have any concerns, please email our team for more information info@getchunky.com.au

Do you have gluten friendly options?

Yes we do but while we do take every precaution to avoid cross contamination, all our cookies are prepared and displayed in the same area so our gluten friendly cookie may contain traces of gluten. If you have any concerns, please email our team for more information info@getchunky.com.au

Do you take reservations?

No, Our shops have limited seating so first in first served!

Can I buy a gift voucher?

You certainly can! They are available in store!

Is your raw cookie dough really safe to eat?

It sure is. We have done all the hard work to ensure that you can dig in without a worry!

Do you make cookie cakes?

Not at the moment as we are in the process of changing our cookie cake design but they will be available very soon.

Do your cookies contain nuts?

Yes our cookies may contain nuts or traces of nuts. Please email our team if you have any concerns or would like more information.

Is there a minimum for online orders?

Yes, online orders require a minimum of 6 cookies.

How many can I fit in a box?

We have boxes that can fit 2-25 cookies so the choice is up to you!

Do you offer discounts for large orders?

Absolutely! Please email our team for more information.