Terms & Conditions

  • I understand that all cookies may contain or may contain traces of wheat, dairy, soy, peanuts, tree nuts, gluten, milk and eggs. Get Chunky will not be held responsible for any allergic reactions that I may have when I have chosen to eat the cookies at my own risk.
  • I understand that loyalty points cannot be redeemed for online orders. If I wish to have points added to my loyalty app, I must purchase my cookies in store.
  • I understand that the flavours of cookies that I have selected may be subject to availability.
  • I understand this is a zero contact delivery service and give Get Chunky the authority to leave my goods unattended if I am not home.
  • I understand that if I am not home, my order will be placed by the front door in the safest location possible, unless I specify a different location.
  • I understand that Get Chunky cannot be held responsible for theft or damage to unattended orders that are left outdoors
  • I understand that Get Chunky cannot be held responsible if a package is delayed in delivery due to an order placed with incomplete or incorrect delivery information
  • I understand that a redelivery fee will occur if the delivery address I have entered is incorrect and requires my order to be redelivered.
  • I understand that Get Chunky reserve the right to decide whether or not it is suitable to leave the goods unattended.
  • I understand that if Get Chunky cannot find a suitable location to leave my order, I will be contacted to organise redelivery for a different date and will be charged a redelivery fee.
  • I understand that I will be liable to forfeit the full amount of my order, and/or pay additional re-delivery fees in the event that my order is deemed as undeliverable.

Situations where we will deem arrangements as being undeliverable, at customer fault include (but are not limited to):

  • Apartment buildings with restricted access and no-one is home;
  • No-one present at a business address and the premises is locked;
  • Any other situation where we are unable to safely and securely deliver your order.

Refunds & Exchange Policy

  • I understand that a minimum of 48 hours notice is required for all cancellations in order to receive a full refund.
  • I understand that all orders that are cancelled within the 48 hour cancellation period will be non-refundable
  • I understand that as all goods are perishable, refunds or exchanges are not accepted once my order has been delivered.
  • I understand that Get Chunky cannot be held responsible and will not be liable to provide a refund if I provide an incorrect delivery address. I understand that it is my responsibility to ensure the delivery address provided on my order is correct.
  • I understand that if I have any issues with my order I must contact Get Chunky within 12 hours of receiving my delivery. I understand that it is at the discretion of Get Chunky to decide if I am eligible to receive a refund or exchange for my issue.

Our rights are reserved as follows

We aim to satisfy all our customers however we are unable to accept returns if a flavour does not match your personal taste preference but we certainly welcome you to submit your feedback. Get Chunky reserves the right to make amendments to our online store Terms & Conditions and Refund and Exchange Policies at any time, without notice or consequence. It is the responsibility of the customer to remain up to date with any changes made. The most current version of our Terms will always be published on our website and any changes will take effect immediately from their time of publication.
If there are any questions regarding these delivery terms & conditions or Refund and Exchange Policies you may contact us.